Refund Policy
Last updated: 14 June 2026
PhiBit Ltd provides bespoke software development, IT consultancy, and related services governed by individual service agreements. This Refund Policy applies to all payments made to PhiBit Ltd unless the applicable service agreement states otherwise.
1. Deposits and initial payments
All deposits and initial payments are non-refundable once work has commenced. These payments secure our capacity and cover initial planning, design, and project management activities.
2. Milestone payments
Payments made upon completion of agreed project milestones are non-refundable, as they represent compensation for work already delivered and accepted by the client.
3. Refunds for undelivered work
If PhiBit Ltd is unable to deliver the contracted scope of work, the client is entitled to a refund for the portion of work not yet delivered, calculated on a pro-rata basis as defined in the service agreement.
4. Dispute window
The client has 14 calendar days from the delivery date of any milestone or final deliverable to raise a dispute or request revisions. After this period, the deliverable is deemed formally accepted.
5. Refund process
To request a refund, contact us at [email protected] with your invoice number and reason. We respond within 5 business days. Approved refunds are processed within 10 business days via the original payment method.
6. Chargebacks
We encourage you to contact us before initiating a chargeback with your card issuer. Chargebacks without prior communication may result in account suspension and will be disputed with supporting documentation including the signed contract, invoice, and delivery records.
7. Governing law
This policy is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes arising under it.
8. Contact us
PhiBit Ltd
63 Gabriel Crescent, Lincoln, LN2 4ZD, United Kingdom
Email: [email protected]
Company No: 17261109